Terms of Service

Last updated: August 2, 2026

These Terms of Service (the “Terms”) govern your use of canescleaners.com, your use of the Canes Cleaners booking experience, and cleaning or related services provided by Canes Cleaners LLC (“Canes,” “we,” “us,” or “our”). By using the website or confirming a booking, you agree to these Terms and to any service-specific details shown to you before confirmation. If you do not agree, do not complete the booking.

1. Who may book

You must be at least 18 years old and legally able to enter into a contract. If you book for a home, business, property owner, tenant, resident, or other person, you represent that you have authority to arrange the service and provide access to the property.

2. Services and service scope

Canes provides residential, move-in and move-out, deep, post-construction, commercial, short-term-rental, and property-turnover cleaning in Miami-Dade County. The scope of a standard service is described in the applicable checklist and booking selection. A custom proposal, statement of work, written estimate, or order confirmation may add to or replace parts of these Terms for that specific project.

Quotes and appointment lengths depend on the information you provide, including property size, condition, occupancy, access, and selected add-ons. If the actual conditions materially differ from the booking details, we may discuss a revised scope, price, or schedule before performing work outside the confirmed service.

3. Booking and confirmation

Submitting a request does not guarantee an appointment. A booking is confirmed when the booking system or Canes sends a confirmation. Availability may change until confirmation. Please review the service, property details, date, price, add-ons, contact information, and any cancellation terms before confirming.

We may decline, pause, or reschedule work when information is materially incomplete, the requested work is outside our services, access is unavailable, or conditions are unsafe.

4. Prices, payment, and authorization

The price, taxes, approved add-ons, deposits, and other charges applicable to an order will be shown in the booking flow, confirmation, or written proposal. By providing a payment method, you authorize the payment processor to store the payment credential and charge the amounts you approve in connection with the booking. Tips are voluntary.

Payment-card information is handled by third-party payment providers. Canes does not receive or store your complete card number or card security code. If a payment is declined or reversed, we may request another payment method before or after completing the service, as applicable.

5. Gift cards

Purchased Canes gift cards do not expire and are not subject to a fee after sale. Redemption terms and the purchased value will be shown before confirmation. Gift cards are not redeemable for cash except where required by law. Proof of purchase may be required to research or replace a lost, stolen, or incorrectly delivered gift card.

6. Recurring services and automatic renewal

If you select a recurring service, you authorize appointments and charges at the frequency, price, and other terms presented before confirmation. You may request cancellation through available client-account tools or by contacting Canes by phone or email. Where a service arrangement is subject to Florida’s automatic-renewal requirements, renewal terms will be clearly disclosed and cancellation will be available as required by applicable law. A separate signed commercial or property-services agreement may establish different renewal and termination terms.

7. Rescheduling and cancellation

Any cancellation window or fee displayed before booking, included in your confirmation, or stated in a signed proposal is part of your order. We will not impose a cancellation fee that was not disclosed as part of the applicable booking or agreement. Contact us as soon as possible if you need to reschedule, cancel, change access instructions, or correct booking details.

If Canes must cancel or reschedule because of staffing, weather, building access, safety, vehicle, equipment, or other operational conditions, we will offer a reasonable alternative. If we do not perform prepaid work, we will refund that amount unless you choose to apply it to a rescheduled service or another available credit.

8. Property access and customer responsibilities

You are responsible for providing lawful and timely access, accurate instructions, working utilities reasonably needed for the service, and a reasonably safe work environment. Please secure valuables, cash, medications, important documents, firearms, fragile or irreplaceable items, and pets before the appointment. Tell us in advance about delicate surfaces, special manufacturer instructions, alarms, building rules, parking or elevator requirements, active construction, pests, mold, bodily fluids, hazardous materials, or other conditions that could affect the work.

Delays or additional work caused by unavailable access, inaccurate property details, excessive clutter, unsafe conditions, or undisclosed requirements may result in a revised scope, rescheduling, or charges that you approve before the additional work is performed.

9. Excluded and unsafe work

Unless expressly included in a written proposal, ordinary cleaning does not include hazardous-material removal, mold remediation, pest treatment, biohazard or bodily-fluid remediation, crime-scene cleanup, structural repair, exterior pressure washing, or work requiring unsafe access or unapproved specialized equipment. We may stop or refuse work when continuing could reasonably risk injury, property damage, unlawful activity, or exposure to hazardous conditions.

10. Satisfaction and the 24-hour make-it-right promise

If an included area does not meet the confirmed service scope, contact Canes within 24 hours after the appointment and describe the concern. We will review it and, if it falls within the confirmed scope, return to re-clean the affected area. This return visit is the remedy offered under our make-it-right promise. The promise does not cover pre-existing damage, permanent staining, normal wear, inaccessible areas, excluded work, or conditions that changed after the service, and it does not limit any refund, warranty, or other rights that cannot be waived under applicable law.

11. Damage and pre-existing conditions

Please report suspected damage as soon as reasonably possible and preserve relevant photos or information so we can investigate. Some surfaces, fixtures, furniture, and finishes may have pre-existing wear, instability, improper installation, manufacturer defects, or hidden damage that becomes visible during ordinary cleaning. Canes is not responsible for pre-existing conditions or damage caused by inaccurate instructions, undisclosed fragility, unsafe conditions, or a customer-supplied product, but we remain responsible to the extent required by applicable law for damage caused by our failure to use reasonable care.

12. Communications

You agree that we may send transactional emails and contact you by phone about inquiries, bookings, access, service updates, and customer care. Marketing or customer-care text messages are governed by the consent language presented when you opt in and by our SMS Terms & Conditions. SMS consent is optional and is not a condition of purchase. You may opt out of text messages by replying STOP.

13. Third-party booking and payment services

We use third-party providers, including BookingKoala and payment processors, to support scheduling, customer accounts, gift cards, and payments. These providers may apply their own terms and privacy notices to their platforms. Their technology does not replace Canes as the provider of the cleaning service you purchase from us. Canes is not responsible for a third-party platform outage, but we will reasonably assist with a Canes booking or payment issue.

14. Website use and intellectual property

The website, brand, design, text, checklists, graphics, and other Canes content are owned by or licensed to Canes and are protected by applicable law. You may use the website for personal or internal business purposes related to evaluating, booking, or managing Canes services. You may not interfere with the website, bypass security, scrape it at unreasonable volume, introduce malicious code, impersonate another person, misuse forms, or copy and republish protected content without permission.

15. Website availability and legal rights

We work to keep the website and booking experience accurate and available, but online availability, pricing displays, and third-party services may occasionally be interrupted or contain an error. If we identify a material pricing error before performing the affected service, we will explain the corrected price and ask you to approve it. You may instead cancel the affected service and receive a refund of any prepaid amount for work not performed. Nothing in these Terms excludes warranties, remedies, or consumer protections that cannot lawfully be excluded, including rights under the Florida Deceptive and Unfair Trade Practices Act.

16. Limitation of liability

To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, or consequential damages arising from the website or a service. This limitation does not apply to payment obligations, personal injury, damage to tangible property, fraud, gross negligence, willful misconduct, or any liability or remedy that cannot be limited by law.

17. Events outside reasonable control

Neither party is responsible for delay or failure caused by events reasonably outside that party’s control, including severe weather, natural disasters, government orders, utility failures, building closures, transportation interruptions, or widespread service-provider outages. This section does not excuse payment for services already completed.

18. Florida law and disputes

Before filing a claim, please contact us so we can try to resolve the issue promptly. These Terms are governed by Florida law, without regard to conflict-of-law principles. Unless applicable consumer law requires otherwise, a lawsuit relating to these Terms or Canes services must be brought in a state or federal court located in Miami-Dade County, Florida. Either party may use a court with valid small-claims jurisdiction.

19. General terms

If part of these Terms is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision once is not a waiver. You may not transfer a booking or these Terms in a way that increases our obligations without our consent. These Terms, together with the confirmed order and any applicable written proposal, are the agreement concerning the subject matter they cover.

20. Changes to these Terms

We may update these Terms prospectively. The date at the top shows the latest revision. The version presented when you confirm a booking governs that booking unless you and Canes agree otherwise or a change is required by law.

21. Contact Canes

Questions, cancellations, service concerns, and legal notices may be sent to info@canescleaners.com or handled by calling (786) 882-6923.