Privacy Policy

Last updated: August 2, 2026

This Privacy Policy explains how Canes Cleaners LLC (“Canes,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit canescleaners.com, request information, book or receive a service, purchase a gift card, use a customer account, or communicate with us.

Information we collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, phone number, company, and preferred contact method.
• Service and property information, such as a service address or area, property type and size, selected cleaning service, condition and access details, appointment dates, special instructions, and communications about the work.
• Booking and transaction information, such as selected services, prices, add-ons, gift-card details, payment status, and transaction identifiers. Payment processors handle complete card numbers and card security codes; Canes does not receive or store those complete card details.
• Account and communication information, including customer-account activity, inquiries, emails, call or text details, customer-care history, reviews or feedback, and SMS consent records.
• Website and device information, such as IP address, browser and device type, pages viewed, referring pages, approximate location derived from an IP address, and interactions with links or forms.

How we collect information

We collect information directly from you, automatically through the website, and from providers that help us operate bookings, payments, analytics, communications, security, and customer service. We may also receive information from a property owner, manager, resident, family member, or business that lawfully books a service for you or a property.

How we use information

We use information to:

• provide quotes, confirm and perform services, process payments, and manage customer accounts;
• coordinate access, schedules, teams, supplies, customer support, and the 24-hour make-it-right process;
• respond to inquiries and send booking, payment, appointment, and customer-care communications;
• maintain safety, prevent fraud and spam, secure the website, and enforce our terms;
• measure website performance, understand which services and pages are useful, and improve our operations and marketing;
• maintain business, tax, insurance, consent, dispute, and transaction records; and
• comply with law and protect the rights, safety, and property of customers, workers, Canes, and others.

When we disclose information

We may disclose information only as reasonably needed to:

• provide the service, including sharing relevant appointment, access, and property details with assigned cleaning professionals and operational personnel;
• use service providers, including BookingKoala, payment processors, website hosting and security providers, analytics providers, and email or messaging providers that process information for business operations;
• comply with law and safety obligations, respond to valid legal process, investigate fraud or misuse, or protect people, property, and legal rights; or
• complete a business transaction, such as a financing, reorganization, merger, sale, or transfer, subject to appropriate confidentiality and applicable law.

We do not sell or rent personal information. We do not share personal information with third parties for their own unrelated direct marketing.

Cookies and analytics

The website uses local storage, cookies, pixels, or similar technologies needed for site operation, security, preferences, and measurement. We use Google analytics technology to understand visits and interactions. Your browser may let you block or delete cookies, but doing so can affect site or booking functionality. BookingKoala and payment providers may use their own technologies inside their hosted or embedded experiences under their privacy notices.

Payment information

Payments are processed by third-party payment providers through the booking platform. Canes receives transaction and payment-status information needed to administer a booking, but not your complete payment-card number or security code. Do not send complete card details by email, text, or a website message field.

Data retention

We retain information for as long as reasonably necessary for the purpose collected, including providing services, maintaining transaction and consent records, resolving disputes, meeting tax, insurance, and legal obligations, preventing abuse, and enforcing agreements. Retention periods vary by record type. We delete or de-identify information when it is no longer reasonably needed, subject to backup and legal requirements.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No online service or storage system is completely secure, so we cannot guarantee absolute security. If a security incident affects information protected by law, we will respond and provide notice as required by applicable law.

Your choices and requests

You may ask to access, correct, or delete personal information that Canes controls, subject to identity verification and lawful exceptions. You may unsubscribe from marketing email using the message instructions and may opt out of text messages by replying STOP. Transactional communications about an active inquiry, booking, payment, or service may continue as needed.

To make a privacy request, email info@canescleaners.com or call (786) 882-6923. We will honor rights required by applicable law and may retain information when reasonably necessary for transactions, security, legal compliance, or dispute resolution.

Children’s privacy

The website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. A parent, guardian, property manager, or other authorized adult should arrange services involving a minor’s residence.

Third-party services and links

The website may embed or link to BookingKoala, payment processors, social networks, maps, and other third-party services. Their privacy practices apply to information they control. Review their notices before providing information directly to them.

SMS/Text Messaging Privacy

When you opt in to receive text messages from Canes Cleaners LLC (by calling or texting us, or by checking the SMS consent box on our website forms), we collect your name, phone number, and the content of your messages in order to respond to inquiries, confirm and remind you of appointments, and provide customer care.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services acting only on our behalf.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or get assistance by replying HELP or contacting us at info@canescleaners.com. See our SMS Terms & Conditions for full details.

Changes to this Policy

We may update this Policy as our practices, providers, or legal obligations change. The date at the top identifies the latest revision. Material changes will be presented through an appropriate website or direct notice when required.

Contact

For privacy questions or requests, email info@canescleaners.com or call (786) 882-6923.